Refund Policy

Refund window

You can get a full refund of any paid purchase — a lookup pack or a pass — within 14 days of buying it. Where your account shows a refund button on the purchase, use it; otherwise open a support ticket and we will refund it.

What a refund takes back

A refund removes what that purchase added: the lookups and the pass days it added. Lookups you already used cannot be taken back, so they are recorded as owed and taken from the next lookups you receive; whatever is still owed 90 days after the refund is cleared. The money goes back to the payment method you used, through Paddle, which reviews each refund before it is made.

Passes do not renew

A pass runs for the period shown when you get it and then ends. It is not a subscription: there is no recurring charge and nothing to cancel.

Live lookups that cannot be completed

When a live lookup cannot be completed, what it cost goes back to your balance automatically. You do not need to ask, and this is separate from the refund window above.

Items you did not pay for

Anything you received at no cost — including rewards for invites or for linking a game account, and anything issued while the store takes no payment — has no charge to refund.

Chargebacks and paused purchases

New purchases are paused on the account and on its linked game account when a refund leaves lookups owed (until they are repaid, and never more than 90 days, when what is still owed is cleared), when a refunded pass had been used for more than 2 days (for 90 days), and when a payment is disputed or charged back (until support reviews it). To ask for a review, open a support ticket. If you think a charge is wrong, please contact us before disputing it with your bank; a refund from us is usually faster.

EU and UK consumers

If you live in the European Union or the United Kingdom, you normally have a 14-day right to withdraw from a purchase of digital content. At checkout you may be asked to agree that delivery starts straight away, which ends that right once delivery begins. Our own refund window applies either way. Nothing in this policy limits any rights you have under the consumer law that applies to you.

Contact

Questions about a charge, a refund or your balance: open a support ticket or write to support@wosatlas.com.

We reply within 72 hours.